Search by keyword
13 Results
If a replacement is needed, who will provide the service?
If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.
How is a system fault detected?
All AC module installations must be Internet connected for the monitoring to receive the 25-year microinverter warranty. This Internet connection reports data to the Enphase monitoring platform, Enlighten on a per microinverter/module basis. The performance of each microinverter and module is visible to the installer via Enlighten and alerts are provided for any faulty equipment, such as an under-performing PV module or a faulty microinverter.
What if my installation happens after June 30th 2024?
That’s ok. You can claim cashback so long as you pay your solar installer for your SunPower home energy system on or before June 30th 2024. The installation date can be later.
When is the cashback offer valid from and to?
The cashback offer starts on January 1st and runs to June 30th 2024. Your SunPower home energy system must be paid for before June 30th 2024. The installation date can be later.
Does my installer have to be a SunPower partner?
No. If there are no SunPower Partners in your area, we will pair you with a qualified installer, or you can appoint an installer of your choice.
Can I access the cashback offer for Drive only?
The cashback offer is for our full home energy system. Cashback does not apply to a standalone purchase of Drive.
Didn't find what you were looking for?
Call our toll-free number 0800 020 9886 or email us at CustomerService.UK@maxeon.com.
We are here to help and answer any questions you might have about your solar project!
