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How is the system managed in three-phase? How are imbalances managed?
The Enphase three-phase Q Cable allows balanced and automated power management of each phase. Alternatively, when using three single-phase cables, care must be taken to balance the phases by installing a similar number of panels on each phase.
The Envoy-S communications gateway can also provide phase imbalance monitoring to ensure authorised limits are not exceeded. The Envoy is able to manage PV power production at the microinverter level to maintain balance within set limits.
If a replacement is needed, who will provide the service?
If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.
What happens during power outages?
Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.
Can you schedule the surpluses in any way? For example, to different appliances or an electric car charger?
Some customers have achieved some clever customised DIY solutions for re-directing surplus power using Enphase APIs, however, Enphase does not currently offer products that re-direct surplus power.
If one panel fails, does the rest of the system continue to produce energy?
If the microinverter (or the associated PV module) should fail, only that PV module is offline. The remainder of the system continues to operate as normal – a key benefit of AC modules.
How does SunPower assist partners in reducing installation times and costs?
SunPower offers a unified commissioning process for all components, including warranty registration, which simplifies and accelerates installations. This efficiency not only reduces labor time but also minimizes costs associated with complex installations, enabling you to serve more customers effectively.
By partnering with SunPower, you can enhance your business's efficiency, reputation, and profitability through access to superior products, comprehensive support, and valuable resources.
Didn't find what you were looking for?
Call our toll-free number 0800 020 9886 or email us at CustomerService.UK@maxeon.com.
We are here to help and answer any questions you might have about your solar project!
