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How is the system managed in three-phase? How are imbalances managed?
The Enphase three-phase Q Cable allows balanced and automated power management of each phase. Alternatively, when using three single-phase cables, care must be taken to balance the phases by installing a similar number of panels on each phase.
The Envoy-S communications gateway can also provide phase imbalance monitoring to ensure authorised limits are not exceeded. The Envoy is able to manage PV power production at the microinverter level to maintain balance within set limits.
If a replacement is needed, who will provide the service?
If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.
What happens during power outages?
Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.
What if my installation happens after June 30th 2024?
That’s ok. You can claim cashback so long as you pay your solar installer for your SunPower home energy system on or before June 30th 2024. The installation date can be later.
When is the cashback offer valid from and to?
The cashback offer starts on January 1st and runs to June 30th 2024. Your SunPower home energy system must be paid for before June 30th 2024. The installation date can be later.
Does my installer have to be a SunPower partner?
No. If there are no SunPower Partners in your area, we will pair you with a qualified installer, or you can appoint an installer of your choice.
Didn't find what you were looking for?
Call our toll-free number 0800 020 9886 or email us at CustomerService.UK@maxeon.com.
We are here to help and answer any questions you might have about your solar project!
