Support Centre for Installers

The Enphase three-phase Q Cable allows balanced and automated power management of each phase. Alternatively, when using three single-phase cables, care must be taken to balance the phases by installing a similar number of panels on each phase.

The Envoy-S communications gateway can also provide phase imbalance monitoring to ensure authorised limits are not exceeded. The Envoy is able to manage PV power production at the microinverter level to maintain balance within set limits.

If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

Costs vary from project to project. Performance panels generally have a price point that is competitive with Conventional Panels.

There are a variety of key technical differences between SunPower Performance solar panels and Conventional Panels, including the design and layout of the solar cells and the electric architecture—which combine to enhance the reliability, performance and aesthetics of Performance panels.

To go into a bit more technical detail, first, we laser cut each SunPower Performance cell into strips and layer them in a shingled configuration to create a ‘hypercell’. This shingled hypercell allows us to fit more active cell area into each panel, boosting power and efficiency. Second, Performance cells are connected with a flexible joint interconnection to offer multiple and redundant paths for energy flow. This allows us to remove the front contact conductive ribbons and solder bonds found in conventional cells that can block active cell area and deteriorate over time, leading to cell failures and power deficits. Finally, SunPower Performance panels feature a unique parallel circuit architecture that significantly limits power loss in shade and soiling. The result is a superior shingled panel constructed with commodity cells, outperforming conventional panels in efficiency, performance and reliability.

Some customers have achieved some clever customised DIY solutions for re-directing surplus power using Enphase APIs, however, Enphase does not currently offer products that re-direct surplus power.​