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What happens during power outages?
Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.
What should I do in an emergency?
Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.
What if a squirrel, a bird, or any other wildlife chews or in any way interferes with my solar system’s wiring and cables?
After market animal guards and other preventive measures exist that may help deter wildlife from coming into contact with your solar system. Please contact your Installer for options and pricing.
What if my installation happens after June 30th 2024?
That’s ok. You can claim cashback so long as you pay your solar installer for your SunPower home energy system on or before June 30th 2024. The installation date can be later.
When is the cashback offer valid from and to?
The cashback offer starts on January 1st and runs to June 30th 2024. Your SunPower home energy system must be paid for before June 30th 2024. The installation date can be later.
Does my installer have to be a SunPower partner?
No. If there are no SunPower Partners in your area, we will pair you with a qualified installer, or you can appoint an installer of your choice.
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