Support Centre for Homeowners

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

When sunlight strikes a solar cell, it dislodges electrons from atoms, creating an electric current. Connectors on the cell's positive and negative sides form an electrical circuit. This flow of electrons generates electricity. Solar panels consist of numerous cells, and you can connect multiple panels to create a solar array. The greater the number of panels you use, the more energy you can produce.

PV solar panels are like puzzles made of tiny solar cells, enclosed in glass. These cells are made of silicon, a bit like computer chips. They have a positive part and a negative part that work together to make electricity, kind of like a battery. SunPower solar panels also have special adhesives and coatings to protect these cells and keep them working well even in different weather conditions.

That’s ok. You can claim cashback so long as you pay your solar installer for your SunPower home energy system on or before June 30th 2024. The installation date can be later.

The cashback offer starts on January 1st and runs to June 30th 2024. Your SunPower home energy system must be paid for before June 30th 2024. The installation date can be later.

No. If there are no SunPower Partners in your area, we will pair you with a qualified installer, or you can appoint an installer of your choice.