Support Centre for Homeowners

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.

After market animal guards and other preventive measures exist that may help deter wildlife from coming into contact with your solar system. Please contact your Installer for options and pricing.

When sunlight strikes a solar cell, it dislodges electrons from atoms, creating an electric current. Connectors on the cell's positive and negative sides form an electrical circuit. This flow of electrons generates electricity. Solar panels consist of numerous cells, and you can connect multiple panels to create a solar array. The greater the number of panels you use, the more energy you can produce.

PV solar panels are like puzzles made of tiny solar cells, enclosed in glass. These cells are made of silicon, a bit like computer chips. They have a positive part and a negative part that work together to make electricity, kind of like a battery. SunPower solar panels also have special adhesives and coatings to protect these cells and keep them working well even in different weather conditions.

SunPower® Performance solar panels use high efficiency mono PERC cells, while Maxeon panels use SunPower's proprietary back contact technology developed for our Maxeon panels.