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If a replacement is needed, who will provide the service?
If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.
What is the typical performance advantage gained from using SunPower Maxeon panels?
A SunPower Maxeon solar panel can provide up to 85% more energy over its lifetime1 Power output varies by installation and location. Please consult your installer partner about expected output for the life of your system. compared to other panels. It has a strong power output advantage from day one and maintains that power advantage over time with a .2% annual degradation rate. With its industry-leading 40-year warranty, this panel will grow in value over time.
How is a system fault detected?
All AC module installations must be Internet connected for the monitoring to receive the 25-year microinverter warranty. This Internet connection reports data to the Enphase monitoring platform, Enlighten on a per microinverter/module basis. The performance of each microinverter and module is visible to the installer via Enlighten and alerts are provided for any faulty equipment, such as an under-performing PV module or a faulty microinverter.
How do solar systems work?
A photovoltaic (PV) solar system is comprised of solar panels, racks for placing the panels on your roof, electrical wiring and an inverter. From sunrise to sunset, the solar panels generate electricity (DC) which is sent to an inverter. The inverter converts the DC electricity into alternating current (AC), which is the type of electricity required for household use. The AC power is delivered directly to your home’s main electrical service panel for use by you and your family.
What if my installation happens after June 30th 2024?
That’s ok. You can claim cashback so long as you pay your solar installer for your SunPower home energy system on or before June 30th 2024. The installation date can be later.
When is the cashback offer valid from and to?
The cashback offer starts on January 1st and runs to June 30th 2024. Your SunPower home energy system must be paid for before June 30th 2024. The installation date can be later.
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Call our toll-free number 0800 020 9886 or email us at CustomerService.UK@maxeon.com.
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