Support Centre for Homeowners

The Enphase three-phase Q Cable allows balanced and automated power management of each phase. Alternatively, when using three single-phase cables, care must be taken to balance the phases by installing a similar number of panels on each phase.

The Envoy-S communications gateway can also provide phase imbalance monitoring to ensure authorised limits are not exceeded. The Envoy is able to manage PV power production at the microinverter level to maintain balance within set limits.

If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.

With a string inverter there is a single point of failure. If the string inverter fails, the entire array is offline. However, with a microinverter each individual PV module has its own dedicated inverter. If the microinverter (or the associated PV module) should fail. only that PV module is offline while the remainder of the system continues to operate.​ Enphase microinverters have a publicly stated defect rate of 0.05%, which equates to 1 in 2000. Given that the Enphase defect rate is better than most string inverters, this results in a PV installation with higher reliability and a higher overall system uptime over the life of the array.

Additionally, Enphase microinverters have an estimated useful life of more than 25 years, compared with string inverters that typically last around 10 years.

SunPower AC solutions offer higher yield, easier and faster installation, and greater flexibility. There are also other benefits such as reliability, shading advantages and low-light power responses.

All AC module installations must be Internet connected for the monitoring to receive the 25-year microinverter warranty. This Internet connection reports data to the Enphase monitoring platform, Enlighten on a per microinverter/module basis. The performance of each microinverter and module is visible to the installer via Enlighten and alerts are provided for any faulty equipment, such as an under-performing PV module or a faulty microinverter.

You can power your entire house using solar energy. By installing solar panels, you can generate electricity from sunlight and run your home's appliances, lighting, and other electrical systems. An inverter converts the solar-generated electricity into a usable form, and batteries can store excess energy for use during cloudy days or at night. Factors like your energy consumption, the size of the solar system, available sunlight, and location are all important. Our professional installers will help you determine the right setup for your needs.