Support Centre for Homeowners

Since 2015, SunPower Performance panels have been deployed across 60+ countries. Performance solar panels are generally segmented by application, and you will see Performance panel variants suitable for both residential and commercial applications. Additionally, there have been a number of SunPower Performance solar panel generations over the years. However, the two most prominent SunPower Performance generations in the market today are:

• SunPower Performance 6
  Mono PERC cell technology | Residential and Commercial panels | 25-year warranty
• SunPower Performance 7
  TOPCon cell technology | Residential and Commercial panels | 30-year warranty

Not all solar systems are created equal. Of all solar panels on the market, SunPower panels convert more sunlight into electricity. This means our solar panels generate more power than conventional panels1 within the same amount of space and you’ll need fewer solar panels to produce the energy you need. You can maximise your available roof space to choose the best, unobstructed location for electricity production. You'll save more money on electricity costs over time with SunPower.

Sunlight must be present for the system to generate electricity. At night, your system will hibernate, and your inverter will display a blank screen.

Yes. However, it may produce less electricity depending on the density of the cloud cover.

Your SunPower system was designed with typical soil accumulation in mind, and seasonal rains are usually enough to adequately clear any soil or dust that might accumulate. We strongly recommend that you do not go onto your roof for panel cleaning or inspection. If severe soiling occurs and you feel it is absolutely necessary to clean the panels, you can clean them by spraying them from the ground with a standard garden hose. We recommend that homeowners only clean panels early in the morning or late evening rather than when the sun is at its peak or when the panels are warm.

To clean a module, wash with potable, non-heated water. Normal water pressure is more than adequate, but pressurized water up to 100 bar may be used. Fingerprints, stains, or accumulations of dirt on the front surface may be removed as follows: first rinse off area and let soak for a short period of time (about 5 minutes). Re-wet and use a soft sponge or seamless cloth to wipe glass surface in a circular motion. Fingerprints typically can be removed with a soft cloth or sponge and water after wetting. Important things to keep in mind:

As a rule, stay on the ground. Never get up on your roof without a secure ladder and proper fall-protection equipment. Turn off your system before you start cleaning. Consult your local Installer if you need help turning off your system. As a rule, avoid using hard, or mineral rich, water. It can damage panels over time. If your area only has hard tap water, you can buy an inexpensive water-softening hose attachment to filter out minerals. Otherwise, you can use distilled or de-ionized water.

Use soft brushes and squeegees. Do not use harsh cleaning materials such as scouring powder, steel wool, scrapers, blades or other sharp instruments to clean the glass surface of the module. Use of such materials of cleaning without consultation will invalidate the product warranty.

Clean early in the morning or in the evening when the panels are cool. During the heat of the day, water and soap can evaporate quickly, which risks smearing the soap and dirt.

When using a high-pressure water nozzle, don’t get close to the panels. While they’re extremely durable, you don’t want to damage them.

Do a monthly visual inspection to look for any dust buildup. Also, you can watch your bill for any noticeable drop in efficiency. Only then should you worry about cleaning. Even then, in most cases, nature is going to clean them for you.

Don’t expose yourself to any risk. If you have any doubts about your ability to safely clean your panels, hire a professional.

PV solar panels produce direct current (DC) electricity, where electrons flow in a single direction, like a battery powering a light bulb. In contrast, alternating current (AC) electricity alternates the electron flow, similar to a car engine's movement. AC electricity is generated by spinning a coil of wire near a magnet, powered by various energy sources like gas, hydro, nuclear, coal, wind, or solar.