Support Centre for Homeowners

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

A SunPower Maxeon solar panel can provide up to 85% more energy over its lifetime1 Power output varies by installation and location. Please consult your installer partner about expected output for the life of your system.  compared to other panels. It has a strong power output advantage from day one and maintains that power advantage over time with a .2% annual degradation rate. With its industry-leading 40-year warranty, this panel will grow in value over time.

Costs vary from project to project. Performance panels generally have a price point that is competitive with Conventional Panels.

All AC module installations must be Internet connected for the monitoring to receive the 25-year microinverter warranty. This Internet connection reports data to the Enphase monitoring platform, Enlighten on a per microinverter/module basis. The performance of each microinverter and module is visible to the installer via Enlighten and alerts are provided for any faulty equipment, such as an under-performing PV module or a faulty microinverter.

Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.

After market animal guards and other preventive measures exist that may help deter wildlife from coming into contact with your solar system. Please contact your Installer for options and pricing.