Support Centre for Installers

SunPower residential and commercial panels are backed by a 25-year limited Combined Power and Product Warranty.

A photovoltaic (PV) solar system is comprised of solar panels, racks for placing the panels on your roof, electrical wiring and an inverter. From sunrise to sunset, the solar panels generate electricity (DC) which is sent to an inverter. The inverter converts the DC electricity into alternating current (AC), which is the type of electricity required for household use. The AC power is delivered directly to your home’s main electrical service panel for use by you and your family.

All AC module installations must be Internet connected for the monitoring to receive the 25-year microinverter warranty. This Internet connection reports data to the Enphase monitoring platform, Enlighten on a per microinverter/module basis. The performance of each microinverter and module is visible to the installer via Enlighten and alerts are provided for any faulty equipment, such as an under-performing PV module or a faulty microinverter.

This will depend on your panel wattage, your battery watt-hour (Wh) capacity (a measurement of storage capacity) and the weather. A 150 Wh battery will charge faster than a 500 Wh battery because the 500 Wh battery has more storage capacity, therefore requiring more time to fully charge. In addition, a 100-watt panel will charge a battery faster than a 50-watt panel exposed to the same amount of sunlight.

Charging time will be affected by weather, shade, time-of-day, age and use of battery, efficiency of the charge controller, placement of the solar panels, and other operational factors. Be sure to look on your solar-compatible battery for an estimate of charging times as well as panel-wattage compatibility, and always check the charging characteristics of the battery to ensure it’s compatible with the wattage of the panel.

For higher battery capacity (greater than 150 Wh) we recommend using a 100-watt panel. Before doing this, however, please ensure that the battery you are charging is compatible with this wattage and use a compatible charge controller.

If an issue is detected via the Enlighten monitoring platform, please contact Enphase Customer Support. If the issue is related to the microinverter, Enphase will provide any service required under their warranty coverage. If Enphase determines the issue is related to the panel, the service will be transferred and supported by Maxeon Solar Technologies under the appropriate SunPower panel line warranty.

There are a number of methods but often cell customers use a soldering iron. Also we have an instruction guide that explains how to connect the cell and tabs so feel free to contact us from the inquiry page.