Search by keyword
15 Results
What if a squirrel, a bird, or any other wildlife chews or in any way interferes with my solar system’s wiring and cables?
After market animal guards and other preventive measures exist that may help deter wildlife from coming into contact with your solar system. Please contact your Installer for options and pricing.
Why should I limit shading from trees?
To maximize system production. Trees, plants, rooftop antennas, satellite dishes, and other obstructions can block the sunlight from reaching the panels. If any portion of the panel is shaded, your system will produce electricity at a reduced level. Should you need to trim vegetation or move objects that might shade the panels, please do so during the daylight hours and use caution.
If one panel fails, does the rest of the system continue to produce energy?
If the microinverter (or the associated PV module) should fail, only that PV module is offline. The remainder of the system continues to operate as normal – a key benefit of AC modules.
If an issue is identified, does the installer need to replace the entire panel?
No, the microinverter is detachable from the PV module so each component can be serviced separately.
What should I do in an emergency?
Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.
What happens during power outages?
Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.
Didn't find what you were looking for?
Call our toll-free number 1 800 786 769 or email us at CustomerService.Australia@maxeon.com.
We are here to help and answer any questions you might have about your solar project!
Ready to connect with a local installer for your new solar project?
Fill out the form below and you will be contacted directly by one of our certified partners closest to your home who will guide you in this new sustainable journey.