Support Centre for Homeowners

No, the microinverter is detachable from the PV module so each component can be serviced separately.

We built the Performance solar panels for high reliability, high efficiency and low degradation—driving an estimated 8% more energy yield in a fixed space over the first 30 years of operation when compared to Conventional mono PERC Panels1.

Should there be a fire, explosion, gas leak, system damage, or fuel spill around your system’s components, call your local emergency services. If the emergency requires you to seek safety immediately, do so first and then alert emergency personnel that you have a solar system so they can shut it down, if necessary. For assistance restarting your system after an emergency, please contact your Installer.

PV solar panels produce direct current (DC) electricity, where electrons flow in a single direction, like a battery powering a light bulb. In contrast, alternating current (AC) electricity alternates the electron flow, similar to a car engine's movement. AC electricity is generated by spinning a coil of wire near a magnet, powered by various energy sources like gas, hydro, nuclear, coal, wind, or solar.

The amount of energy produced by solar panels depends on several factors, including the size and efficiency of the panels, the amount of sunlight they receive, and their orientation and location. On average, a 1-kilowatt (kW) solar panel system can generate approximately 1,600 to 2,500 kilowatt-hours (kWh) of electricity per year in a location with good sunlight.

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.